Frequently Asked Questions

& POLICIES


1. What makes Chrissie in Gold unique?
Chrissie in Gold specializes in curating and offering a stunning collection of vintage jewelry pieces. Each item is carefully selected for its unique history, craftsmanship, and timeless beauty.

2. Are the vintage pieces authentic?
Yes, all our vintage jewelry pieces are authentic and carefully inspected to ensure their quality and originality. We take pride in providing our customers with genuine vintage treasures.

3. How do I know the size of the jewelry?
Detailed measurements and specifications are provided in the product descriptions. Additionally, you can contact our customer support for further assistance in determining the size of a specific piece.

4. Is it safe to make a purchase on ChrissieinGold.com?
Absolutely. Our website employs industry-standard encryption and security measures to ensure the safety of your personal information during the checkout process. We prioritize the security and privacy of our customers.

5. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment options through PayPal.

6. Do you offer international shipping?
Yes, we provide international shipping. Shipping costs and delivery times vary based on the destination. For more details, please refer to our Shipping Policy.

7. How can I return an item?
We regret to inform you that general returns are not accepted. However, we stand by the quality of our products, and if you receive a defective item or encounter any issues with your purchase, please feel free to contact us at chrissie@chrissieingold.com.

8. Can I cancel my order? Orders can be canceled within 24 hours of purchase. Contact our customer support team at chrissie@chrissieingold.com with your order number to request a cancellation.

10. How can I contact customer support? For any inquiries or assistance, please email our customer support team at chrissie@chrissieingold.com. We strive to respond to all inquiries within 24 hours.

Policies

1. Shipping Policy: We aim to process and ship orders within 2 business days. Shipping costs and delivery times vary, depending on the destination.

2. Return Policy: We regret to inform you that general returns are not accepted. However, we stand by the quality of our products, and if you receive a defective item or encounter any issues with your purchase, please feel free to contact us at chrissie@chrissieingold.com.

3. Privacy Policy: Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. We do not sell or share your data with third parties.

4. Terms of Service: By using ChrissieinGold.com, you agree to comply with our Terms of Service. This document covers the terms and conditions governing your use of our website, including purchasing products and interacting with our content.

5. Payment Security: We prioritize the security of your payment information. Our Payment Security Policy details the measures we take to ensure the safety of your financial transactions on our website.

6. Cookie Policy: Our website uses cookies to enhance your browsing experience. Our Cookie Policy explains how we use cookies and provides options for managing cookie preferences.

7. Contact Information: If you have any questions or concerns, please feel free to contact us at chrissie@chrissieingold.com. We value your feedback and are here to assist you.